Shipping and Return
Buying from LUXCELLENT
Domestic Shipment (Within United States): Free Shipping
International Shipment: Please contact us before you place an order.
Order usually ships the next business day. We use USPS priority and UPS ground for regular or heavy items and USPS first class for small items. Direct Signature and insurance will be added to the shipments.
*For international shipment, we recommend that you use a forwarding company to ship your items to an U.S. address first and ask the forwarding company to forward the package to you as they will be able to assist you when it comes to custom issue.
Taxes: Sales tax will be charged on all items shipped to NY.
We understand if you need to return this item. Simply email us within 3 days of delivery and let us know the reason and we will review and decide if we can accept your return request. Please note that if your return reason is not a reason that we can control, for example, a delay with carrier or package is not arriving on time, etc., we will not approve your return request. Please ensure our company tag is intact when you make a return. Return without the company tag intact will not be accepted.
For domestic return: A mandatory and non-refundable 4% processing fee (4% of your order total) and a $35 handling fee will be deducted before a refund is issued. Return will only be accepted if the company tag is intact and is requested within 3 days from the day of the package is delivered.
For international return: No return will be accepted.
For wholesale: No return will be accepted.
For final Sale Items: No return is accepted.
For drop Sale Items: No return is accepted.
Selling to LUXCELLENT
Domestic Selling/Consignment (Within United States): Free shipping label provided by LUXCELLENT
Please ship the item within 7 days upon receiving our shipping label and include the signed selling/consignment contract in the package. If we do not see your package being shipped within 7 days, we will consider that the buyer/consignor has decided not to sell/consign, even though the quoted prices will be valid for 30 days, the buyer/consignor will need to contact us to generate another shipping label, or the buyer/consignor can choose to ship the item at the buyer's/consignor's own cost for shipping. LUXCELLENT is not responsible for any lost or damage of the item/package.
International Selling/Consignment: Seller/Consignor will be responsible for shipping the item to us
*Taxes: Sales tax will be charged on all items shipped to NY.
For seller within the US and outside of the US, we are unable to perform a return once the item has been shipped to us.
For consignor within the US, consignor may request a return for the item before the 90-day consignment expires. LUXCELLENT will not be responsible for the return shipping cost if the consignor has decided to retrieve the item before the 90-day window. LUXCELLENT will cover the return shipping cost if the item is unsold for 90 days and the consignor would like to request the item back.
For consignor outside of the US, we do not cover return shipping cost. However, if the item is unsold in 90 days, the consignor can continue the consignment with LUXCELLENT until the item is sold, or the consignor can request a buy-out price from LUXCELLENT and get paid immediately.
Buy-Back from LUXCELLENT
Domestic Buy-Back (Within United States): Free shipping label from LUXCELLENT
International Buy-Back: We do not offer buy-back for international orders
If you decide to keep the item that you requested for buy-back, you may do so by email us to let us know. Please understand that the return request on buy-back can only be accepted before an item is checked-in at our warehouse.
For domestic buy-back return: $35 handling fee + return shipping cost will be deducted before the item is returned.
is a registered trademark of NYC Fashion Revival LLC (hereinafter "NYCFR"). LUXCELLENT is operated by NYCFR. Any kind of use of the aforesaid registered trademark of NYC should be subject to a written consent of NYCFR. NYCFR is an independent company and is not an affiliate, agent, employee or legal representative of any designer brand and/or brand name. This website and any information (including but not limited to the product information, hereinafter the "Information") are provided “as is" and to the extent permitted by law, without any kind of (express or implied) guarantee, commitment or liability. Except in case of willful misconduct, is not liable for any damages that are caused by or in connection with the use of the Information. In any case, NYCFR is not liable for and assumes no responsibility for any indirect, incidental or consequential damages that are caused by or in connection with the use of the Information. The products being sold and/or has sold on LUXCELLENT website have not been verified by and is not provided by the designer brand/or brand name and that the designer brand/or brand name does not guarantee the products being sold and/or have sold are genuine. LUXCELLENT is a third-party company offers experiences and opinions on LUXCELLENT's study of preowned designer brand/or brand name. The authenticity and verification of products are opinions of LUXCELLENT. The opinion of authenticity should not be used as a guarantee.