General Q & A

Purchase FAQ

1. What is a Drop Sale?

Drop sale is exclusively for Luxcellent App. We will drop one item for heavily discounted price per day.

2. How do I download Luxcellent App?

Please visit your Apple App store (ios) or Google Play store (andriod) and search for "Luxcellent" in the store.

Download our Luxcellent app and sign up for an account for a faster checkout process.

3. How many drop sale item will there be per day?

There will only be ONE time per day for the drop sale.

4. Is Drop sale item a final sale?

Yes. Drop sale items cannot be returned.

5. Can I purchase drop sale item on Luxcellent website or other platform?

No, Drop sale is exclusively for Luxcellent app.

6. Does LUXCELLENT®ship to international locations?

No. Domestic shipping only.

7. What if I miss the drop sale item for the day?

Please come back on the next day for another drop sale item. Once a drop sale item is sold to a customer, the order will be final and we will not be able to resell that item.


More questions?

If you have more questions that are not listed above, please contact us directly. Our customer specialists will answer your questions during our office hours!


Updated on Apr 2nd, 2022.



 and LUXCELLENT® are registered trademarks of NYC Fashion Revival LLC (hereinafter "NYCFR"). LUXCELLENT® is operated by NYCFR. Any kind of use of the aforesaid registered trademark of NYC should be subject to a written consent of NYCFR. NYCFR is an independent company and is not an affiliate, agent, employee or legal representative of any designer brand and/or brand name. This website and any information (including but not limited to the product information, hereinafter the "Information") are provided “as is" and to the extent permitted by law, without any kind of (express or implied) guarantee, commitment or liability. Except in case of willful misconduct, is not liable for any damages that are caused by or in connection with the use of the Information. In any case, NYCFR is not liable for and assumes no responsibility for any indirect, incidental or consequential damages that are caused by or in connection with the use of the Information. The products being sold and/or has sold on LUXCELLENT® website have not been verified by and is not provided by the designer brand/or brand name and that the designer brand/or brand name does not guarantee the products being sold and/or have sold are genuine. LUXCELLENT® is a third-party company offers experiences and opinions on LUXCELLENT®'s study of preowned designer brand/or brand name. The authenticity and verification of products are opinions of LUXCELLENT®. The opinion of authenticity should not be used as a guarantee.